A Conceptual Framework for Understanding Purpose of Change Initiatives

Summary, in English

This paper develops a conceptual framework for understanding how organizations create an accepted purpose for organizational change initiatives related to business processes. The framework is based on a longitudinal study, related to an Action Research project, and the “higher level learning” from using a performance measurement system for change initiatives. Over more than four years, we followed and measured the developments and progress in two separate, major change initiatives related to different business processes in one case organization. The framework has a specific focus on the need for a clear and accepted change purpose. It tries to explicate the nature of change purpose and proposes different interrelated attributes related to the clear content of a change purpose (relevant, justified, urgent, clear destination, clear scope, and explicit goals), but also attributes of how the change purpose then should be communicated to be jointly accepted. This operationalization of the nature of change purpose could also inform the current general discussion on purpose related to leadership.

• Författare: Dag Näslund; Andreas Norrman
• Avdelning/ar: Teknisk logistik
• Publiceringsår: 2022-01-18
• Språk: Engelska
• Publikation/Tidskrift/Serie: Journal of Change Management
• Dokumenttyp: Artikel i tidskrift
• Förlag: Routledge
• Ämne: Business Administration
• Nyckelord: organizational change; process management; measurement system; purpose
• Aktiv: Inpress
• ISBN/ISSN/Övrigt: ISSN: 1469-7017